Frequently Asked Questions
Our outlet is located in Nadd Al Hamar in Dubai. You can find us on Google Maps.
Our outlet is open from 10 am to 8 pm and closed on Sundays.
No.
It depends. Please check with us before your visit.
Yes! You can enjoy complimentary coffee, tea or water while you explore our offerings.
Plenty! And good ones too! We recommend The Blue Door. Nadd Al Hamar is a bustling neighbourhood with cafes, restaurants, beauty salons and more!
We accept credit cards, debit cards, pay-later options (Tabby and Tamara), direct financing, and cashback redemption! Click for more information.
Yes! Fazaa cardholders can enjoy exclusive discounts when your order total reaches AED 100! Platinum cardholders receive 20% off, while all other cardholders receive 10% off. Offer applicable at the outlet only on full-priced items and cannot be combined with other deals or promotions. Terms and conditions apply.
Yes! Emirates Platinum cardholders receive a flat 20% discount when your order total reaches AED 100! Offer applicable at the outlet only on full-priced items and cannot be combined with other deals or promotions. Terms and conditions apply.
Yes! You can pay in 4 instalments with no interest or fees via Tabby and Tamara.
Yes! And we accept all major currencies at the outlet!
Yes!
Yes! As long as you have a cashback account with us.
The BYOB initiative (Bring Your Own Bag) is part of our ongoing sustainability efforts to reduce single-use bags. To support this initiative, we kindly request that customers bring their own bags for purchases. Alternatively, Handmayk-branded recycled cotton tote bags will be available at AED 3 per bag.
Yes! We offer free parking within the compound on a first-come, first-served basis.
Yes! We love having young visitors! Children of all ages are allowed in our outlet as long as they are under adult supervision.
No. To ensure a pleasant shopping experience for all our customers, we kindly request that you leave your furry friends at home.
No. In order to preserve the integrity of our items and keep our outlet pristine, we kindly ask that you refrain from bringing food or drinks inside.
Yes!
Yes! We have a unisex toilet.
Yes!
We have a 30-day return policy. Items under the department, machinery and electronics have a 7-day return policy. Please drop by our outlet with your receipt or proof of purchase, and our staff will be more than happy to assist you. You can find our return policy details here.
Yes! Upon checkout, use code HANDMAYK10 in the Gift card or discount code field to avail a 10% discount.
Yes! You can pay in 4 instalments with no interest or fees via Tabby and Tamara. Residents of the UAE and Saudi Arabia can use Tabby seamlessly online, while customers in Kuwait will need to request a Tabby payment link from our .
Simply copy your code and paste in the Gift card or discount code field at checkout.
All items have detailed specifications listed. Click on any item and go to Product description.
Yes! Simply add Yarn Winding Service to your cart.
No. This is because we have strict guidelines and protocols to ensure the accuracy and integrity of the item information and images we provide to our customers. All item images must be professionally captured to ensure they accurately represent the item and meet our quality standards. Taking a picture with a phone would not meet these standards and could lead to confusion or dissatisfaction with the item.
Get in touch with us! Don't place another order until you hear back from us!
We have a 30-day return policy. Items under the department, machinery and electronics have a 7-day return policy. To initiate a return, log in to your account and click Request return or contact us. Click here for more information.
No. Items can only be returned and not exchanged for any reason.
Yes, simply opt for "Pickup in store" upon checkout.
If your address is within Dubai, you can opt for same-day (within 4 hours) or standard delivery (within 3 days). If your address is within Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah or Fujairah, you will receive your order within 3 days. If your address is outside the UAE, your order will usually be dispatched the next working day. Click here for more information.
Yes! We offer same-day delivery within Dubai.
The shipping fee is free if your order totals AED 249 or more; otherwise, the shipping fee is just AED 9, and you will receive your order within 3 days. Alternatively, you can opt for our 4-hour (AED 38) or 2-hour (AED 98) delivery service for those in Dubai. Click here for more information.
Yes! Free shipping is available if your order meets the free shipping threshold. Click here for more information.
Yes! We ship worldwide!
International orders are subject to customs, duties and taxes. Import policies vary widely; you should contact your local customs office for more information before placing your order. Click here for more information.
Don't panic! Contact us, and our customer care team will be more than happy to assist you.
Don't panic! Contact us, and our customer care team will evaluate the issue and make it right.
Don't panic! Contact us, and our customer care team will evaluate the issue and make it right.
Yes! Get 10% cashback on every order you place with us!
You'll receive your cashback once your order is delivered.
Simply copy your code and paste in the Gift card or discount code field at checkout if you are shopping online or provide your cashback account information at the outlet.
Yes! Each party gets AED 20 on a successful referral.
No. Items can only be returned and not exchanged for any reason.
Shipping fees are non-refundable unless we have not yet shipped out your order.
You’ll be automatically refunded on your original payment method within 10 business days if your return is approved. Click here for more information.
Don't panic! Contact us, and our customer care team will be more than happy to assist you.
At Handmayk, we are always open to exciting partnerships and joint ventures. Click here for more information.
We provide wholesale prices to registered retailers. Click here for more information.
We regret to inform you that we do not offer wholesale pricing for makers. Nevertheless, we can provide discounts based on the value of your order. Contact us, and we'll be glad to help.