Shipping policy
Your order is expertly packed and ready to be shipped to your door.
Orders are packed in sustainable, 100% recyclable and biodegradable courier bags.
Unusually large or heavy orders are packed in cartons.
All orders are shipped out from our fulfilment centre in Dubai.
Please provide an accurate shipping address, area name and a valid contact number to avoid delays.
If your order is returned to us for any reason (such as incorrect address, failed delivery attempts, unavailability, or incorrect contact details), we will contact you to arrange reshipping. Additional shipping charges will apply.
The options and fees available during checkout may vary based on but are not limited to the time of year, your shipping address, the total weight of your order and weather conditions.
Shipping Fees (Dubai)
| Shipping Option | Speed | Shipping Fee | Free Shipping Threshold |
| Standard | Within 3 days(1) | AED 14 | AED 249 |
| Same-Day | Within 4 hours(2) | AED 38 | N/A |
| Same-Day | Within 2 hours(3) | AED 98 | N/A |
Shipping Fees (Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah)
| Shipping Option | Speed | Shipping Fee | Free Shipping Threshold |
| Standard | Within 3 days(1) | AED 14 | AED 249 |
| Same-Day | Within 6 hours(2) | AED 98 | N/A |
Shipping Fees (Abu Dhabi)
| Shipping Option | Speed | Shipping Fee | Free Shipping Threshold |
| Standard | Within 3 days(1) | AED 14 | AED 249 |
| Same-Day | Within 6 hours(2) | AED 148 | N/A |
(1)Applies to City Limits only. If your shipping address is in a Remote Location, the delivery time may take up to 7 days. The following areas, but not limited to, are considered Remote Locations of the UAE: Ghantoot, Al Samha, Al Rahba, Al Bahya, Al Shahama, Al Falah, Al Shamkha, Al Shawamekh, Al Mafraq, Al Dhafra, Al Wathba, Madinat Zayed, Ruwais, Ghayathi, Liwa, Marfa, Sila, Dalma, Tarif, Al Lisaili, Lahbab, Nazwa, Margham, Murqquab, Al Faqa, Al Madam and Maleha.
(2)If you place your order after 3 pm, it will be delivered the following day by 2 pm.
(3)If you place your order after 8 pm, it will be delivered the following day by 12 pm.
Immediate Order Issue Reporting
Review your order and details carefully during checkout and after purchase.
Any issues with your order must be reported immediately after purchase and before your order ships out.
This includes order errors, item selection, delivery option changes, or updating customer information such as address, email, or contact number.
Handmayk will not be held responsible for any errors, and no refunds will be issued in such cases.
Shipping Fees (Worldwide)
We offer fast, worldwide shipping for your convenience.
Typically, orders are dispatched on the following business day.
Should your delivery address be categorised as a remote location, we will contact you to discuss any additional charges that may apply.
These charges must be settled before we proceed with shipping.
Depending on your country’s customs regulations, we may require additional information before shipping, such as identification numbers like a Passport, Tax ID, etc.
We will contact you to gather this information before shipping to ensure a smooth delivery process.
Although you can view our prices in different currencies, all online orders will be billed in AED (United Arab Emirates Dirhams).
| Country | Shipping Fee |
| Bahrain, Kuwait, Oman, Qatar, Saudi Arabia(4) | AED 98(4) |
| Egypt, Jordan, Lebanon | AED 198 |
| Canada, United States, Argentina, Brazil, Mexico | AED 198 |
| Austria, Belgium, Czechia, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Greece, Hungary, Luxembourg, Monaco, Vatican City | AED 198 |
| Australia, Finland, New Zealand, Bulgaria, Croatia, Cyprus, Iceland, Latvia, Liechtenstein, Lithuania, Romania, Slovakia, Slovenia, Turkey | AED 198 |
| Hong Kong SAR, Japan, Malaysia, Singapore, South Korea, Bangladesh, Bhutan, Cambodia, China, India, Indonesia, Macao SAR, Nepal, Pakistan, Philippines, Sri Lanka, Taiwan, Thailand, Vietnam | AED 198 |
| Rest of the World(5) | AED 298 |
(4)Taxes & Customs Included.
(5)The following countries are currently excluded from our shipping service: Iran, Syria, Yemen, Libya, South Sudan, Sudan, North Korea, the region of Crimea, Ukraine, and Russia.
Customs, Duties & Taxes
As the recipient, you are the importer of record and are solely responsible for complying with all laws, regulations, customs requirements, and import procedures in your destination country.
Where applicable, customs clearance, import duties, taxes, brokerage fees, inspections, or other government charges may apply.
These procedures are outside our control and may result in delivery delays beyond our estimated transit times.
If customs clearance is required, you are responsible for providing any requested documentation, information, or payment within the timeframe specified by the courier or customs authorities.
We strongly recommend contacting your local customs office before placing your order to understand any applicable import restrictions, duties, taxes, and clearance requirements.
If an order is refused, abandoned, unclaimed, returned to us, or cannot be delivered due to any action or inaction by the recipient, including but not limited to:
- Refusal to accept the shipment;
- Refusal or failure to pay customs duties, taxes, fees, or other charges;
- Failure to provide requested customs documentation or information;
- Failure to cooperate with the courier or customs authorities;
- Failure to collect the shipment within the required timeframe;
- Import restrictions, permit requirements, or customs regulations in the destination country;
The order shall be considered fulfilled, and no refund, credit or replacement will be issued.
Any return shipping charges, customs charges, storage fees, disposal fees, or other costs incurred as a result of the shipment being refused, returned, abandoned, or destroyed by the courier or customs authorities shall remain the sole responsibility of the customer.