Free Replacement Guarantee

This policy applies to the following products:


Terms & Conditions:

  • Our crochet hooks come with a 1-year free replacement guarantee. Whether your crochet hook is lost or damaged for any reason, you are eligible for a one-time replacement per item.

  • Lost Item: One replacement will be issued per item, no questions asked.

  • Damaged Item: One replacement will be provided, subject to proof (e.g. photo of the damage).

  • If the item was purchased from our outlet, you can collect the replacement from the same outlet.

  • If the item was purchased online, we will ship the replacement to you - however, shipping charges apply (AED 14 for delivery within the UAE).

  • If the exact size of your crochet hook is not in stock, you may:

    • Wait until it is restocked, or

    • Opt for the closest available size (e.g. if it’s 4mm, you can choose 3.5mm or 4.5mm instead).

  • This is a goodwill policy. Abuse of the policy will not be tolerated, and we reserve the right to refuse replacements at our discretion.

  • Terms and conditions are subject to change at any time without prior notice.